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      Frequently Asked Questions (FAQ)

      Q: What kind of payment options do Signature Baby offer ? 


      Signature Baby offers a variety of payment options as below:

      METHOD 1: CREDIT CARD (Still under maintenance until further notice)

      • Online payment via eGHL (Visa or Mastercard).


      Offline bank-in at ATM machine Cash or Online Bank Transfer, please find our bank account information below:

       Bank: Maybank

      Account No: 514132536447

      Account Name: Signature Baby Sdn Bhd

      After bank-in, please email us the scanned copy of the payment slip to us at or Facebook Message Us

      whatapps to 013-4938394 with the following details:

      1. Your name:
      2. Contact no:
      3. Payment amount and indicate if cash or bank transfer.
      4. Date and time of bank in

      Please note that order will only be processed after bank transfer or cash is deposited.

       Q: How secure is shopping with Signature Baby ?

       We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

      SSL encrypts your order information to avoid the decoding of that information by anyone other than Signature Baby. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

      We endeavor to make every transaction you make at Signature Baby 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Signature Baby.

      * SSL available only if you make payment through our payment gateway like (eGHL)

       Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

       Kindly contact us at for technical assistance.

       Q: I have signed up to Signature Baby but cannot login with my password. Why ?

       One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

      Alternatively, kindly contact us at for technical assistance.

       Q: I have a user account with Signature Baby but forgot my password, what should I do ?

       It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Signature Baby. The password will be sent automatically to the registered email address.

       Q: I have a user account with Signature Baby, how do I change my personal info and shipping address ?

       Go to My Account page, login and you can modify your account details there.

       Q: Can I buy from Signature Baby without creating an account ?

       Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

       Q: How can I unsubscribe from the newsletter mailing list ?

       You can unsubscribe by email us at with the message title Unsubscribe and we will remove your email from the mailing list.

       Q: I have received a few emails from Signature Baby. What are Orders Received, Orders Processed and Payment Receipt?

       Order Received: This email informs you that Signature Baby has received your orders and will process it as soon as possible.

      Order Processed: This email confirms Signature Baby has processed your order. 

      Order Shipped: This email confirms that Signature Baby has delivered/shipped the order to your shipping address.

       Q: Can I return an item after it is delivered to me?

       Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Refund policy for more information on this.

       Q: I can't find a particular product/item I want from Signature Baby online store, what can I do ?

       Kindly contact us at or call us at 03-9130 5218 / 6013-4938394 for further enquiries. We will try our best to assist you or recommend you an alternative.