- Baby Car Seats / Carrier Car Seat
- Baby Gear
- Baby Chairs
- Baby Shoulder & Hipseat Carriers
- Baby Walkers
- Bouncers, Rockers, Swings
- Safety Gates & Fences
- Gear Accessories
- Light weight / Compact stroller
- Travel System 2in1 (Carrier + Stroller)
- Twins stroller
- Baby Strollers
- Baby Cot & Combos
- Beddings Set & Pillow & Mattresses
- Playpens & Combos
- Bedding Accessories
- Spring Cots & Cradles
- Breast Pumps / Feeding / Nursing / Maternity / Accessories
- Breast Pump
- Breast Pump (Spare Parts)
- Breast Pump Combo Set
- Bottles & Teats
- Breast Milk Storage
- Feeding Accessories
- Breast Pads & Maternity Pads
- Maternity Accessories
- Sterilizers, Warmers, Food Processors
- Toys & Playtime & Mat
- Other Accessories
- Child Care
- Baby Love
- Baby Style Hybrid
- Comfy Baby
- Comfy Living
- Fitch Baby
- GB Pockit
- Happy Cot
- Maxi Cosi
- Milk Planet
- My Dear
- Philips Avent
- Prince Lionheart
- Skip Hop
- Sweet Cherry
- Kuku Duckbill
- Little Bean
- Little Royals
- Milky Bear
- Isa Uchi
- Tiny Touch
- Taf Toys
SHIPPING AND FULFILLMENT POLICY
Shipping and Fulfillment
Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 48 hours working days.
Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.
How do I track my order status?
You can track your order online by following these steps:
- Login to your account
- Click on "View Previous Order", get your tracking number.
- Go to courier provider website
- Enter your tracking number.
- Press "Track now" to process
If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 48 hours after shipping
Please contact us at +6013-4938394 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
When will I receive my Order?
After your order is shipped out, you can expect to receive your order within the following time frame:
- In Metro areas: 1 - 5 working days (except Sunday and holidays)
- In Non-Metro areas: 3 - 8 working days (except Sunday and holidays)
Please reach out to us by Whatsapp +6013-4938394 or email us at email@example.com if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away.
How do I check delivery lead time of a product?
Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1 to 5 business days for Metro areas and 3 to 8 business days for non-Metro areas. Imported items may take longer for delivery.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
Is there any domestic area in Malaysia that you cannot deliver to?
Signature Baby can deliver to West Malaysia only at this moment. If we cannot deliver, we will notify you.
We work in partnership with all major Logistics companies.
Can you deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address.